Documentary Consulting


In CUSTAR S.L., as experts in document management solutions, we offer consulting services in Document Management. Through a situation analysis we provide solutions for improvement, depending on customer needs and requirements for the implementation of projects following the guidelines of ISO 15489-1.
Audit services are structured in different phases:

  • Preliminary investigation
  • Analysis of the organization
  • Identification of needs regarding documents
  • Evaluation of existing systems
  • Identifying strategies to meet the needs of document management
  • System design document management
  • Implementation of a document management system
  • Post-implementation review


Document management facilitates the implementation of methodologies, tools and corporate culture, aimed at developing the intellectual assets of the organization, with the aim of transforming the accumulated knowledge in value and benefits to the organization.

According to ISO15489-1:2001, documents enable organizations to:

  1. Conduct its business in an orderly, effective and accountable manner;
  2. To provide a consistent and equitable manner;
  3. Support and document policy formation and decision making at a senior level;
  4. Provide consistency, continuity and productivity in management and administration;
  5. Facilitate the effective implementation of activities within the organization;
  6. Ensure continuity in case of disaster ;
  7. Meet legislative and regulatory requirements including archival activities, audit and supervision;
  8. Provide protection and support in litigation, including risk management in relation to the existence or absence of evidence of the activities of the organization;
  9. Protect the interests of the organization and the rights of employees, customers and stakeholders present and future;
  10. Support and document research and development activities present and future achievements and results as well as historical research;
  11. Provide evidence of personal, cultural activities and organizations;
  12. Establish a personal, cultural and organizational identity; 
  13. Maintain corporate, personal or collective memory.